Delivery Information

We aim to dispatch all orders as quickly as possible so you can receive your outdoor equipment without unnecessary delays.

Dispatch times

Orders are normally dispatched on the same or next working day.

Orders placed during weekends or UK bank holidays will be processed when we reopen on the next working day. During exceptionally busy periods, dispatch may take slightly longer, but we will contact you if there is a significant delay.

Where we deliver

We currently deliver to UK mainland addresses only.

We do not currently offer standard delivery to Northern Ireland, the Channel Islands, the Isle of Man or international addresses. If you are unsure whether we can deliver to your location, please contact us before placing your order.

Delivery charges

We offer free standard UK mainland delivery on orders over £65.

For orders of £65 or less, delivery charges are calculated using the size and weight of your order. The full delivery cost will be displayed at checkout before you complete payment.

Estimated delivery times

Delivery times vary depending on the service available for your order and delivery address. Any delivery estimate is an estimate rather than a guaranteed arrival date.

Once your order has been dispatched, you will receive a dispatch confirmation email. Tracking details will be included when they are available for the selected service.

Multiple-parcel deliveries

Larger orders may be sent in more than one parcel. Parcels from the same order can occasionally arrive separately. Where available, you will receive tracking information for each parcel.

Delivery delays

Most orders arrive within the expected timeframe, but delays can occasionally occur because of courier disruption, severe weather, public holidays or other circumstances outside our control.

If your order has not arrived after the estimated delivery period, please check the tracking information first and then contact us. We will investigate the delivery with the carrier.

Incorrect delivery addresses

Please check your delivery address carefully before completing your order. If you notice an error, contact us immediately. We cannot guarantee that an address can be changed after an order has been dispatched.

If an order is returned to us because the address supplied was incomplete or incorrect, an additional delivery charge may apply before it can be sent again.

Damaged parcels

If your parcel arrives damaged, please contact us as soon as possible. Include your order number and clear photographs of the outer packaging, delivery label and damaged item. Please keep the packaging until we have reviewed the issue, as the carrier may require it during an investigation.

Need help?

If you have a question about delivery or an existing order, please contact us through our Contact Us page and include your order number where applicable.